How do debenhams deal with complaints

By Letter. If you prefer to put your concerns in a letter, please write to: The Complaints Department Debenhams Car Insurance Lysander House, Catbrain Lane, Bristol BS10 7TQ In order for us to deal with your complaint as quickly as possible please include the following information in your letter. A brief overview of your issue What you would like us to do to resolve it Your name and address A daytime telephone number and the best time to call you Your client reference number or policy number — these details can be found on your policy documents We need this information to help us understand what went wrong for you and to enable us to investigate your concerns with the appropriate people.

Our promise to you. We will: Acknowledge all complaints promptly. Keep you informed of progress. Use the information from your complaint to proactively improve our service in the future. Do everything possible to resolve your complaint. Investigate quickly and thoroughly. Our complaints handling procedure. The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority.

Optional extras you can choose to include. When you phone this number you can complain about the Debenhams Plus website, the delivery of an item, issues with refunds and returns and more. Complain about PPI from Debenhams when you call the number. Find out if you were ever sold PPI from Debenhams and make a complaint to get the money refunded to you in a timely fashion.

Phone the number to make a complaint about a Debenhams store you have visited. You can phone this number to complain about the cleanliness of the store, any issues you had with moving around the shop, the facilities available in the store, or anything else. You might wish to complain about the food you purchased in a Debenhams cafe or issues you had with changing currency for travel.

Menu Home Guides News. Unfortunately we don't offer an exchange facility. Simply return your item s and reorder for a replacement. Your refund will be processed once we've received your unwanted items. Tweet Us here. Instagram Us here. I placed my order before 12th April - what do I do? How can I find a store? Where is my order? Track Your Order here. Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

Why is my order late? These can be found here. Can I cancel or edit my order? If you have recently received your credit card you will need to activate it by calling their official activation helpline for free.

To send a letter to Debenhams with your questions about their credit cards or your specific account please write to their postal address:. You should call this number to get a quote for a new travel insurance policy, to renew your insurance or to cancel your insurance as you are unable to travel on the specified dates. You can also chat live to a web-based advisor by following this link to their web chat portal sa.

Furthermore you can write your enquiry or send documentation relevant to your claim by sending your letter to their travel insurance postal address:. If you need to make a claim on your travel insurance policy or if you require emergency medical assistance please phone a number from the table below depending on when you took out a policy. Contact Debenhams Home Insurance by calling their customer service phone number Specialist home insurance experts on this helpline can help you make a claim on your policy and provide you with information about your cover and payments.

Please examine the list of phone numbers below if you are a new customer and would like to get a home insurance policy or if you are a current customer and you want to get a renewal or make a payment toward your insurance policy.

If you would prefer not to talk to an advisor and would rather send an email please use their official email address talk2us debenhamshomeinsurance.

Phone Debenhams Wedding Insurance advisors for free by calling their freephone contact number They offer a range of wedding policies that cover everything from suppliers to gifts and photographs, so to get a quote or to renew your existing policy please phone their free helpline. In the unfortunate circumstance that you need to make a claim on your wedding insurance policy please call their dedicated claims teams on Phone advisors for Debenhams Pet Insurance by calling their mobile-friendly contact number You should phone this particular helpline if you would like information about what cover they offer or if you would like to get a quote for a pet insurance policy.